Terms and Conditions

These conditions set out the terms of the contract between NB Removals and you (the customer) and explain your rights and obligations and responsibilities and those of NB Removals. These conditions do not affect your statutory rights.


1. Any reference in these conditions to we or us is a reference to NB Removals
2. Any reference in these conditions to you is a reference to the customer.


1. Quotations do not include customs duties or any other levies or fees payable to the government or other statutory bodies and all such duties or fees (if any) will be payable by you in addition to the quoted price.

2. Although we quote a fixed price we reserve the right to amend it or make additional charges if of the following have not been taken in to account when preparing the quotation.

1. If due to delay on your part the work is not carried out or completed within three months of the quotation date.
2. Our costs increase as a result of currency fluctuations or changes in taxation or freight charges beyond our control.
3. We have to collect or deliver goods above first-floor level unless previously agreed. Please note that we provide our service up to the third floor if there is no lift operating.
4. We supply additional services.
5. There are delays outside our reasonable control.
6. Access to the collection and delivery point is inadequate or the approach is unsuitable for our vehicles.
7. Any unforeseen parking or other fees or charges that we have to incur and pay to carry out the services you require. In all these circumstances you will be responsible for the extra charges.
8. NB Removals will supply you with a quote which shall reflect the information provided by you when completing the Quote Request Form, Any additional items not declared at the time of quotation can be charged at £20 (GBP) per item no matter of size or weight.
9. Parking fines, Parking tickets, ULEZ and LEZ Charges are to be paid by the client.
10. All quotations are valid for 7 days unless booking of the day is confirmed by a small booking fee, this booking fee is then deducted from the final price, all booking are made for the day so if the day changes you will be required to pay another booking fee, no provisional bookings are taken unless confirmed in writing.
11. All bookings are confirmed once we have all details which include full postcodes with property numbers, full name, contact number and email, once we have all this we can send a confirmation via email/text message. A non-refundable deposit for the day may be required if so this deposit will be deducted from the final price.
12. There is no insurance on your goods on a self-load/unload or if the customer wants to give a helping hand in moving. If the customer chooses a self-loading service, they are solely liable for any damage to their items. The man and van/removal service will not have any involvement in the loading and unloading of items.
13. All monies are taken before a job starts and on long-distance moves
14. Quotations do not include a removals insurance premium unless otherwise stated. The payment of the premium creates a separate contract between the Insurer and you, which is subject to the terms and conditions of the Insurer. A summary of the cover provided and any main exclusions from the cover is available on request.
15. Our quotation is not a guarantee that we have the vehicles available on the day you require. Accordingly, your signed acceptance of our quotation does not constitute a contract between us until you have confirmation that we can move your goods on your required date.
16. There is no insurance for the handling of flat-packed or secondhand furniture or items that are very heavy to be lifted safely.
17. Removal of doors to get stuff in or out of the property is not our responsibility. NB Removals has a right to charge for this service or leave the items where they are.
18. NB Removals is not responsible for checking, testing items and inspecting items we are solely responsible for Transporting them.
19. NB Removals does not pack and unpack items, all items should be ready for removal at the time given, we are solely responsible for Transporting them.
20. Call Recording, Occasionally calls may be recorded for training purposes and we reserve the right to use these records in the unfortunate event that a dispute arises.
21. Travelling in the van with your goods, Traveling alongside with your goods in the removal van is solely your responsibility as this van is not of taxi use and purpose.
22. Waiting for keys and properties to be exchanged on a sale property are charged at £30 per hour.


Unless previously agreed in writing we will not:-

1. Enter loft spaces unless they are adequately boarded and lit.
2. Remove aerials or satellite-received dishes from external walls or roofs.
3. Remove or relay fitted floor coverings.
4. Move night storage heaters unless they are dismantled.
5. Move any plumbed or hardwired appliances unless previously agreed
6. The Removal of windows or house interiors
7. Move or store any items excluded under clause 4.


The following items are specifically excluded from this contract and will not be covered by our insurance:-

1. Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, glass items which also include coffee, dining tables and fish tanks, keys or goods of a similar kind. These items should be moved by yourself separately and insured if required by your own policy.
2. Potentially dangerous, inflammable, damaging or explosive items. Including paints, oil-based products items containing compressed gases of any kind, liquid or solid fuels, compost, sand, Cement, soil, or medication of any kind. Please make other arrangements to move any of the above listed prior to us entering the collection or delivery points.
3. Goods are likely to encourage vermin or other pests or to cause infection.
4. Refrigerated or frozen food or drink.
5. Any animals and their cages or tanks including pets, birds or fish.

If you submit any of the goods detailed above without our knowledge and prior written agreement we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties. In addition, we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 4.2, 4.3 or 4.4.


It is your sole responsibility to:-

1. Declare to us the proper value of the goods being removed and/or stored prior to work being started.

2. Obtain at your expense all documents necessary for the removal to be completed.

3. Ensure adequate parking (within 20 meters of the access door to removal vehicle) for our vehicles at collection and delivery points. Anything more than 20 meters may increase the removal price.

4. Be present yourself or appoint a representative at the collection and delivery points, to ensure that nothing is removed or left in error. If an extra journey is required to collect items which were left at the collection address in error an extra charge will be incurred.

5. Advise us of the time of access to your new premises. Any delays may increase the removal price.

6. Unless specified in writing, all packing cases remain the property of this company and are on loan. If any packing cases are retained for longer than 1 month or damaged by you, a charge of £2.00 per case will be made.

7. The following services are carried out at the customer's request (unless specified in writing): unpacking of breakable items, dismantling and reassembling furniture and disconnecting and reconnecting kitchen appliances. These services will attract a separate charge.

8. It is the customer's responsibility to declare all facts regarding the collection and delivery of items i.e size, the weight of item etc any parking problems and the floor that the item is on. If a booking is discovered to have been seriously misdescribed ie. the item is on the first floor when the booking is for the ground floor, we reserve the right to withdraw from the booking or a separate charge will be levied. If we withdraw from the booking under these circumstances, no refund will be issued, the customer will be liable for 100% of the agreed price.

9. Where we are collecting an item/s from a seller it is our customer's responsibility to ensure the seller is fully aware of our terms and conditions.

10. It is the customer's responsibility to ensure their seller is present when we arrive to collect an item and that the item is in a suitable location for removal. Also that if the item requires dis-mantling, this has been carried out prior to our arrival. A charge will be levied for any delays caused by these circumstances. If we are unable to collect an item due to a seller not being present, no refund will be issued.


By entering into this contract you confirm to us that:-

1. The goods to be removed are your own property; or
2. You have the authority of the owner of the property to make this contract in respect of the goods to be removed or stored.
3. You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.


1. If you postpone or cancel this contract we may charge according to how much notice you provide prior to the agreed removal date:-

2. 3-5 days: 50% of the total removal charges.
3. Less than 3 days: 100% of the total removal charges.
4. Our quotation is based upon us being able to begin unloading our vehicle before 2 pm (14:00) on the day of the move (unless otherwise specified in writing). If we are prevented from doing so for reasons beyond our control, waiting charges will become payable at a rate of £50.00 per man and vehicle per hour.
5. Please note a £350.00 charge will be added if the removal date to or from storage is changed. The deposit payment is confirmation of the booking. We must have the removal & storage charges paid in full before redelivery of goods.


Verbal or threatening behaviour will not be tolerated. If the driver is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.
The relevant United Kingdom law shall govern these terms and conditions, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.


1. Payment is required, by cleared funds in advance for all bookings of £100 or less. Bookings of £100 or less are NOT confirmed until paid.
2. Bookings over £100 are subject to an initial deposit of 10% or £50 whichever is greater, deposits are due at the time of booking. Balances due on bookings over £100 are due on completion and must be via cleared funds ie cash, bankers draft etc. Card/cheques payments for balances due will NOT be accepted unless paid in advance. Card payments one full working day in advance, cheques payments 6 full working days in advance.
3. Interest at 10% per fourteen-day period is charged on all overdue accounts. Failure to comply with our payment terms will also mean that your goods are not insured.


Any insurance does not include the first £500.00 of any claim.

1. In the event of our losing or damaging your goods, we will pay for the reasonable costs of the repair or replacement (less wear and tear) of the item if we have been negligent.
2. In the event of total or partial loss or damage to your goods, we will not be liable for the following:-

1. New for old replacement value for lost or damaged goods.
2. Any loss or damage which is not caused by us.
3. Any unforeseeable additional costs you might incur as a result of the loss of a particular item.
3. Where damaged items are part of a set, i.e. dinner services, furniture etc, our insurance will only cover the value of that piece. No responsibility will be taken for undamaged items, which form a part of the set.
4. We will only be responsible for items packed and unpacked by our staff using our own packing Materials supplied by us. Items not packed or unpacked by our staff will not be insured.
5. We shall not be responsible for any loss or damage if there are other workmen at the collection or delivery addresses unless it is proved beyond a reasonable doubt that our staff are to blame.
6. Unless new external damage is visible, we will not be responsible for the malfunction of electrical goods.
7. The following items are specifically excluded from our insurance and are carried at the customer's risk all glass items including but not limited to, televisions, mirrors, glass tables, pictures, serving counters etc. Food, drink, furs, jewellery, watches, precious metals and stones, deeds, bonds, bills of exchange, promissory notes, money or security for money. Any must be pointed out to our staff and noted before they leave the premises and confirmed in writing to us within five working days.
8. We reserve the right to make good any damage using our own repairers. If any item is damaged beyond economic repair that item will become our property and we reserve the right to replace it or offer the cost of replacement, subject to the insurance excess.


We shall not be liable for delays due to weather conditions, mechanical failure, traffic congestion or occurrences outside of our control.


1. We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be pointed out to our staff and noted before they leave the premises and confirmed in writing to us within five days.
2. If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed would inevitably cause damage, we shall not accept that we were negligent.


We will not be liable for any loss or damage to any goods unless any claim for loss or damage is notified to us in writing within five days of delivery by us to their destination.


We have a legal right to withhold or ultimately dispose of some or all of the goods until you have paid all our charges and other payments due under this contract. Any proceeds of disposal will be used to settle your account with us and any surplus monies will be returned to you. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred as a result of our withholding your goods.


We reserve the right to sub-contract some or all of the work for which we have provided a quotation without reference to you. If we sub-contract these conditions will apply in full.


We have the full right to choose the route for delivery. Unless it has been specifically agreed in writing, other space/volume/capacity on our vehicles and/or, the container may be utilized for consignments of other customers.


1. The following terms in addition to all other terms set out in this document will apply to all contracts for the storage of goods:-

2. If you require storage facilities you are obliged to provide a forwarding address and notify us in writing if it changes. All correspondence and notices will be deemed to have been received by you seven days after posting it to the last forwarding address recorded by us.
3. Where we provide an inventory of goods stored on your behalf it will be accepted as accurate when you have checked and signed the original copy.
4. All charges for storage services are payable in advance. Unless we agree otherwise, the first payment for storage should cover the first 12 (twelve) weeks storage, thereafter you will be invoiced every four weeks. Any full weeks of unused prepaid storage will be refunded to you. All our charges including removal charges must be paid in full in cleared funds before any goods are released from storage.
5. We review storage charges annually. You will be given 28 (twenty-eight) days notice in writing of any increase following which our revised rates as notified will apply.
6. On giving you 28 (twenty-eight) days notice we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding debts due to us we are entitled to sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest.
7. If your payments are up to date we will not end this contract except by giving you three calendar months notice in writing. If you wish to terminate your storage contract you should give at least 14 (fourteen) days notice. If we can release the goods earlier we will do so, provided your account is up to date.
8. If you choose someone else to collect your goods from our storage facilities we will make a reasonable handling charge which must be paid in advance. Our responsibility for such goods will cease upon their being handed over to you or your chosen representative.


The terms and conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms such variation should be confirmed in writing. Therefore by allowing NB Removals to undertake any work, you will be agreeing to our terms and conditions unless otherwise stated in writing.


This contract is subject to the laws of England and Wales.

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